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  SpamRejector™ Get What You Want  
  Spacer imageOverviewFeatures FAQs Support Spacer imageContact Us  
 
           
  FAQs  
 

Installation
Are there any costs involved, other than the monthly fee?
Will SpamRejector™ work with my e-mail package?Spacer image
Do I need my own mail server to use SpamRejector™?Spacer image
Will SpamRejector™ work with my operating system?Spacer image
How long does it take to get SpamRejector™ installed and running?Spacer image
What is the implementation process?Spacer image
What happens if I don't know how to make the security changes needed Spacer image
to install SpamRejector™?

Will installing SpamRejector™ disrupt my e-mail or network?Spacer image

Security
Will SpamRejector™ protect the privacy of everyone's mailbox?
What is the antivirus software used in SpamRejector™?Spacer image
How does SpamRejector™ handle an incoming message with a virus infection?Spacer image
Does SpamRejector™ also scan outgoing mail for viruses?Spacer image

Operation
What is a whitelist?
Can I see the blocked spam? Spacer image
Will my mail delivery slow down because of SpamRejector™?Spacer image
What if I am away for a few days . . . will SpamRejector™ run on its own?Spacer image
I have several domain names . . . how will this work?Spacer image
What if a piece of legitimate mail gets caught in the spam trap?Spacer image
How do we find and release it?

Can I install other software on the SpamRejector™ server?Spacer image
How long is suspected spam held in the spam trap?Spacer image
Can notices be generated and sent to users telling them they have Spacer image
suspected spam held in the pending trap?

Support
Do you provide remote support?
What are the support hours and response times?Spacer image
How do I receive support?Spacer image

Installation

Are there any costs involved, other than the monthly fee?
No. The monthly cost of the SpamRejector™ and any additional options you have chosen are listed on the quotation you sign. All support, maintenance, and upgrades are included in this one low cost, with no setup charges. Back to top

Will SpamRejector™ work with my e-mail package?
Yes! SpamRejector™ works with any mail server or mail client, including Exchange/Outlook, GroupWise, I-Mail, Sendmail, and Notes, to name just a few. Back to top

Do I need my own mail server to use SpamRejector™?
No. Your e-mail can be hosted anywhere. The only requirement is that you have your own domain name. We can assist you in acquiring a domain name. Back to top

Will SpamRejector™ work with my operating system?
Yes. SpamRejector™ doesn't care whether you are running Microsoft, Novell or UNIX — it can integrate with any of them. SpamRejector™ authenticates users via their existing mail system password — no maintenance is required. Back to top

How long does it take to get SpamRejector™ installed and running?
We need a couple of weeks lead time to build your SpamRejector™, configure it for your specific environment, and install it. A rack-mounted server may take a little longer. Installation at your site takes an hour or less. Back to top

What is the implementation process?
Our well-defined outline of procedures assures a smooth, nondisruptive installation of the SpamRejector™ into your network. After we receive a signed quotation, we arrange a phone conference to gather specific information about your hardware, ISP, and network, so we can customize SpamRejector™ for your organization. Click here for more installation details. Back to top

What happens if I don't know how to make the security changes needed to install SpamRejector™?
NPI provides detailed documentation of the necessary changes. In addition, NPI can make all the necessary changes for the installation of the SpamRejector™ at our technicians' normal hourly rates. Back to top

Will installing SpamRejector™ disrupt my e-mail or network?
No. We make sure all configuration changes and hardware adjustments go smoothly. Back to top

Security

Will SpamRejector™ protect the privacy of everyone's mailbox?
If you allow individual users the ability to manage their own suspected spam traps, then their trapped mail messages are viewed only by those individuals and are protected from being seen by anyone else. Back to top

What is the antivirus software used in SpamRejector™?
F-Prot for Linux (see f-prot.com for details). F-Prot's developer is very active in various international organizations that fight viruses and has a strong market share in Europe. F-Prot does a great job of catching viruses, and integrates easily by providing smooth updates and high performance. We reserve the right to switch to another product in the future (at no cost to you, of course), as new products from a range of vendors are continuously being developed. Back to top

How does SpamRejector™ handle an incoming message with a virus infection?
The sender is immediately notified that the message could not be accepted because it is infected. Your internal administrator receives an e-mail notice that shows the sender, recipient, and subject of the message, as well as the virus. Back to top

Does SpamRejector™ also scan outgoing mail for viruses?
Absolutely. If you have chosen to have the antivirus scanning option on your SpamRejector™, you can have all outgoing mail relayed off the SpamRejector™ and have all messages scanned for infections. Back to top

Operation

What is a whitelist?
A whitelist is a list of e-mail addresses, domain names, and mail servers from which a spam blocking program will always allow messages to be received. A whitelist ensures that messages from your important clients, partners, and other contacts will always be received. Back to top

Can I see the blocked spam?
Yes. You can easily view the SpamRejector™ traps via our Web interface. Back to top

Will my mail delivery slow down because of SpamRejector™?
No. All legitimate mail will quickly and seamlessly pass through the SpamRejector™ to your mail server. Back to top

What if I am away for a few days . . . will SpamRejector™ run on its own?
SpamRejector™ holds suspected spam messages and accumulates them in the pending trap. If no action is taken on those messages, they are held for 30 days, after which they are deleted. Back to top

I have several domain names . . . how will this work?
SpamRejector™ handles all the e-mail messages addressed to your different domains, just as your mail server does now. You can have all suspected spam messages for all of your domains listed centrally in one spam trap, or you can create and manage different spam traps for each of your domain names. Back to top

What if a piece of legitimate mail gets caught in the spam trap? How do we find and release it?
You can at any time review the spam trap via our Web interface to find the legitimate message. To release it, simply chose "Accept" from the action pull-down menu. The advanced query feature helps you easily find only those messages that meet your search criteria (such as the sender's e-mail address). Back to top

Can I install other software on the SpamRejector™ server?
No. SpamRejector™ is dedicated to the NPI anti-spam service and is not part of your regular server environment. NPI staff can provide custom mail handling features as desired. Back to top

How long is suspected spam held in the spam trap?
Spam is held for 30 days by default. This setting can be customized to your needs. Back to top

Can notices be generated and sent to users telling them they have suspected spam held in the pending trap?
Absolutely. It's very easy to configure SpamRejector™ to send a customized message to users notifying them that they have messages held in the trap. Back to top

Support

Do you provide remote support?
Yes. We remotely connect to your SpamRejector™ to correct any issues you may encounter. All connections use secure encrypted tunnels. Back to top

What are the support hours and response times?
Normal NPI business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. We guarantee phone response within two hours of emergency service calls (during regular business hours) and shipment of a replacement unit, if necessary, by the end of the next business day. An optional expedited service contract can be purchased for an additional fee to extend the support hours to 24x7x365, to provide one-hour emergency phone response, and to provide same-day shipment of the replacement unit. Back to top

How do I receive support?
By calling 1.800.639.6091 and choosing option 1 for support. Back to top

Don't See Your Question?
Send it to us in our Request More Information form, or e-mail us at info@npi.net.

 
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Network Performance Inc.